Keep every customer interaction, task, and price update in one connected platform. LinenTech Support CRM is designed for commercial laundries to resolve issues faster, coordinate teams with ease, and maintain accurate customer records. From tickets and tasks to price changes and customer details, you can handle it all in minutes.
You know how it goes; one ticket here, a price update there, a special delivery request in between. Before you know it, things slip, customers get frustrated, and you’re scrambling to catch up. LinenTech Support CRM puts tickets, tasks, customer info, and pricing in one connected dashboard, so nothing gets missed and every customer gets the attention they deserve.
Everything you need to deliver excellent service and run a more efficient laundry business, right at your fingertips.
Tickets: Log and assign customer issues, assign them to the right team member, track progress with statuses and timestamps, and ensure timely resolutions.
Tasks: Create and assign tasks, set deadlines, and track completion; great for handling service requests or internal follow-ups without messy email chains.
Customer Price Increase (CPI): Easily apply percentage-based price increases to selected customers. Set the effective date and get automated reminders, no manual follow-ups required.
Customer Directory: Quickly view, search, and filter your entire customer base. Quickly access contact details, account types, and service history for immediate information.
Bulk Price Update: Update item prices for multiple customers and save time. Instantly apply changes across selected products, departments, or accounts without any repetitive data entry.
Support isn’t just problem-solving, it’s trust-building. Here’s how we help you deliver both:
Customers submit tickets directly through the portal for faster reporting.
Get instant alerts the moment a new ticket is created.
Assign tasks to drivers, supervisors, back-office staff, or even yourself.
Share internal notes & comments for smooth, coordinated teamwork.
Set automated reminders & escalations so nothing gets left unresolved.
Access complete customer histories for context-driven responses.
Send satisfaction surveys after resolution to measure and improve service.
Handle tickets from start to finish in record time with real-time alerts and tracking.
Automated reminders keep every task and update on schedule.
Schedule customer price increases or bulk updates with accuracy and ease.
Keep every note, update, and conversation in a single shared space.
Track customer history and trends to guide better business moves.
Faster, more personalized service keeps customers coming back.
Commercial laundry management software is built for production, logistics, inventory, customer management, billing, and finance.
Every order, delivery, and invoice is connected. No missed charges. No manual workarounds.
Linen Tracking, Dispatch & Shipping
Track linen from pickup through soil intake, production, packing, and dispatch. Generate route-based packing reports, container tickets, delivery manifests, and invoices in seconds.
Routes & Deliveries
Optimized driver routes, live tracking, and photo proof of delivery captured in the driver app. Track pickups, deliveries, route completion, and driver activity in real time.
Par Level & Order Management
Set customer par levels, replenish from soil returns or standing orders, or allow customers to place orders as needed — LinenTech supports every rental replenishment workflow.
Billing & Inventory Management
Automate complex rental billing by par, delivered quantities, standing orders, replacements, rejects, losses, and additional charges, with real-time inventory reporting and accounting sync.
From soil intake to dispatch, production, routing, and billing all run in one place.
Hotel Linen Tracking & Visibility
Monitor linen from pickup through soil receiving, production, packing, and shipping with complete visibility across the operation.
Routes & Delivery Visibility
Optimised hotel delivery routes, live driver tracking, automated manifests, and photo proof of delivery with real-time shipment visibility.
Soil Receiving & Dispatch Management
Track incoming soil by weight, pieces, or carts, then streamline clean linen packing with container tickets and consolidated delivery manifests.
Production-Linked Billing & Invoicing
Automate billing directly from production by weight, pieces, or both, with real-time accounting sync and ACH or card auto-pay support.
Soil collected by cart and weight, with flexible hospital replenishment and full LinenIQ integration.
Automated Soil Intake & Reconciliation
Log incoming soil by cart and weight from hospital wards. Full soil-to-clean reconciliation at every stage — eliminating manual tallying, human error, and inventory disputes.
Flexible Hospital Replenishment
Support every distribution model — order, scheduled delivery, or exchange cart — on one platform. Adapt to daily fluctuations so wards stay stocked without over-specifying inventory
Cost-Center Billing & Analytics
Automated invoices with granular cost-center breakdowns per hospital account. Real-time accounting sync eliminates manual CSV exports and month-end reconciliations entirely.
LinenIQ Hospital Linen Distribution System
Natively connects LinenTech with LinenIQ, our hospital-side distribution system. Give both the laundry and the healthcare network one synchronized view of linen flow.
Per-employee tracking, repair workflows, RFID scanning, and flexible billing from issuance to retirement.
Garment Tracking & Management
Barcodes and RFID track each garment through issuance, wash cycles, and locker assignment. When a garment needs replacing, the system already knows.
Order Processing & Sorting
Uniforms are sorted by wearer, size, and cleaning requirements at intake. Delivery schedules stay on track without manual chasing.
Inventory & Condition Reporting
Every garment's condition is on record. The system flags items for repair or replacement before customers notice the wear.
Flexible Billing
Bill by set, by wearer, or by circulating inventory. Replacement and repair charges are calculated automatically. Invoices go out clean without anyone touching a spreadsheet.
LinenTech Support CRM helps you resolve issues faster, stay on top of updates, control pricing, and keep communication seamless.
Don’t just take our word for it.
Just a few essential questions before we schedule your demo
Unlock valuable insights and take your linen management to the next level!
Enhance transparency and efficiency in your linen operations today!
Enhance collaboration and innovation in the laundry industry!
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